FAQs

FAQs


What time can I drop off and pick up my dog?

Drop Off

  • 25th Street is staffed 24-hours per day so your pup is never alone!  The location accepts drop offs 8am to 8pm Monday through Friday and from 9am to 5pm on Saturday and Sunday.
  • 20th Street accepts drop offs 8am to 8pm Monday through Friday. This location is currently closed on Saturday and Sunday.

Pickup

  • 25th Street is staffed 24-hours per day so your pup is never alone! At 25th Street pickup is available until 8pm Monday through Friday and until 5pm on Saturday and Sunday.
  • At 20th Street pickup is available until 8pm Monday through Friday. This location is currently closed on Saturday and Sunday.

What should my dog bring for Overnights or Day Care?

An Overnight Care dog may bring dog beds and blankets. All personal items should be washable and labeled with your dog’s name. Day Care dogs generally do not need personal items. Please do not bring anything valuable because sometimes items could be damaged or lost.

Please bring enough food for your dogs stay in pre-portioned amounts for each feeding.  We also offer over a dozen varieties of food for purchase in our retail section.

How old does my dog have to be?

We accept dogs from 5 months into our normal Day Care and Hotel programs. Although we do not have an age cap, some senior dogs (especially those with preexisting health conditions) may not do well in a Day Care or hotel environment and if we feel that Hotel or Day Care may cause a health concern for your senior dog we will discuss this with you on a case by case basis, if your dog is 12 years of age or older please call for details.

Does my dog need to be spayed or neutered?

Generally, all dogs must be spayed or neutered by 8 months of age to participate in our Day Care and Hotel programs. However, we may be able to accommodate unspayed or unneutered dogs with a limited play schedule depending on the dog. Please call or email and ask for the general manager for details.

What does my dog do all day?

Social dogs spend time playing with dogs of similar size and temperament in small groups, rotating playmates frequently. Your dog eats, drinks and rests separately. If you like, outdoor walks may be arranged for a nominal fee, see here for details.

Where does my dog sleep?

Each dogs has his or her own private sleeping quarters overnight. We are staffed twenty-four hours a day, so your dog is never alone.

Can I check on my dog during a stay? If so, how do I do that?

Absolutely, you may contact our front desk staff between the hours of 8am and 8pm EST at (212) 243-1199 or e-mail at info@dogspa.com.

What happens in case of emergency?

Our standard policy is to make every effort to contact you. We will seek medical attention, when necessary, first from your regular veterinarian, then from a trusted local veterinarian or twenty-four hour Vet Hospital. We will continually attempt to contact you and your emergency contacts with updates. Please make sure that your contact information is current and correct.

Can I feed my dog as soon as we get home from The Dog Spa?

We recommend waiting before you feed your dog after you bring him/her home. Many dogs, in their excitement about returning home, have a tendency to eat/drink too quickly, which can result in gastrointestinal distress, including diarrhea and vomiting.

What is a “blackout date?”

Blackout dates refer to Day Care service only, not Hotel Care. A blackout date is a day during a holiday period when we cannot accommodate day care only dogs.

Can I stop in for a tour?

Yes! Come in, say hello and check out our facilities between the hours of 8am and 8pm M-F, and 9am and 5pm S-S.

What vaccinations does my dog need to stay at the Hotel, participate in Day Care, or come for Grooming?

All dogs must have written proof of current Rabies, DHLP, Parvo and Bordatella vaccinations before your dog’s visit.